People @ Personio – An Interview with Customer Operations & Success

At Personio, we believe that every person can make an impact on the company, and the company should make an impact on every person. One of our largest teams, Customer Operations & Success (affectionately known as “COps”), is responsible for educating, onboarding, and ensuring the success of each customer throughout their entire Personio experience.

We spoke with a few members of the COps team about why they joined Personio, what they like most about it and where they’re going from here.

What motivated you most to join the team?

The close and extensive cooperation with our key customers was a big motivating factor for me. It is important to me not only to support the customers over a limited implementation period, but also to advise them more deeply on the process level. I love helping them optimize their use of Personio so that we can provide maximum benefit to our customers. Anton Müller, Associate Customer Success Manager | Germany 🇩🇪


What motivated me the most to join the implementation team in Spain was the good atmosphere and the great possibility of growth inside this team, since I joined it shortly after it was formed. It was something totally new for me and a great challenge to take on. Gissel Sancho Herranz, Implementation Manager | Spain 🇪🇸


I always loved being in direct contact with customers, not only to help them with questions and problems but also to receive their unfiltered feedback about the product. Within the COps Team, the different teams work together to offer the best possible solution and product to and for the customer, which is exactly what matters to me in my daily work. Plus the teamspirit at Personio and in COps is just great! It’s a lot of fun to work together with my colleagues. Kim Büttgen, Junior.                                                             Customer Service Manager |Germany 🇩🇪


The interview with my manager and my peers made my choice easy! I was seriously impressed by how they genuinely wanted to get to know me and understand if I fit in the role, but also ensure I would enjoy my day to day. Alba Vargas, Customer Success Manager | Spain 🇪🇸


I was attracted to the COps team because of the customer proximity, the after-sales interactions, and the intersections of various internal processes and people. I knew that being on this team would allow me to get to know the entire customer lifecycle at Personio better. And now I get to learn a lot about daily issues in the product use as well as internal processes in the background, like legal or financial topics! Marius Heinzel, Customer Growth Manager | Germany 🇩🇪

I joined COps because it gave me the opportunity to work on interesting problems and find solutions for customers while building great relationships with them. Lisa Eschenwecker, Junior Customer Service Manager | Germany 🇩🇪


What’s the most exciting part of your job?

It is exciting to get to know the different processes and company structures of the individual customers in detail! – Anton | 🇩🇪

What I like most about my job is the wide range of possibilities it offers. Every day I learn something new and the work is very dynamic. I get to interact with and educate customers, participate in internal department projects, and educate myself so I’m always up to date with what the product offers. – Gissel | 🇪🇸

My favorite part is simple, but true: Solving a complex issue/question and making the customer happy. This deepens my own knowledge and makes the customer happy – everybody wins! – Kim | 🇩🇪

Being surrounded by people who are smart, out-of-the-box thinkers is the best part of my job. The empathy of the team and the solutions-oriented culture are great, and I also really love being exposed to customer contact every day. My customers are a great source of knowledge! – Alba | 🇪🇸

Every day brings new challenges – no day is the same at Personio. I love how the variety keeps me on my toes! Lisa | 🇩🇪

What development opportunities do you currently have at Personio?

In Customer Success Management I have the opportunity to develop my personal skills and grow in my tasks on a daily basis, all while learning from my great colleagues. As Personio continues to grow exponentially, I have no doubt new positions will develop regularly. – Anton | 🇩🇪

Besides the annual development budget, there are a lot of different training opportunities within the COps team for both soft skills and technical knowledge. They’ve proven very valuable for me and my team! – Kim | 🇩🇪

Within Personio the development possibilities are high, either within the same team/department or in other departments throughout the company. There is always the opportunity that if you want to change your role to take on new challenges and get to know the different areas, you can! Gissel | 🇪🇸

There is always the option to go into Team Lead positions, but for those who don’t wish to take that path, there’s a lot of opportunity for lateral moves and to create expertise-related roles from scratch. Alba | 🇪🇸

Since there are many different departments within the COps area, there are many chances to develop. And with Personio growing strong it’s clear that many opportunities will come up in the coming months and years. In my current team, different roles have already been created – I’m excited to see what will happen next! Marius | 🇩🇪

In this team we can always move to service positions or upwards in management, but there are also longer-term options that focus on subject matter expertise! Lisa | 🇩🇪

Does this sound like the kind of team you’d like to join? Check out our careers page to find the right job for you!


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