Reach your potential by fully leveraging Personio – choose from two plans to get the exact customer support to meet your needs.
Get started quickly with on-demand learning, community exchange and essential customer support. Always included, free of charge. Advanced and Premier are both gone and replaced by the below:
Accelerate your HR game with premium support and advanced account ownership options. All Core services plus additional benefits
Maximise Your Personio Account
Get Started Quickly With the Core Plan
Get started quickly with a wide range of on-demand learning, get real advice from our thriving HR community and gain straightforward help from our support team.
Always included and free of charge
Join our online community of 10,000+ HR professionals
Access our Help Center with 500+ articles and tutorials
Get interactive in-app tours with step-by-step guidance to configure Personio for your company’s needs
Access to Voyage by Personio, the first and only education ecosystem built specifically for the needs of HR professionals at European SMEs.
Easily reach our support team through web tickets and callbacks (all via our in-app ‘Find Answers’ feature)
Rely on support availability during standard business hours (9am – 6pm local time, Monday – Friday)
Schedule a Customer Support Callback within the next 10 business days (depending on availability).
Advanced and Premier are both gone and replaced by the below:
Accelerate With the Premium Support
Up your HR game with faster support, clear service-level agreements, additional account owners and a sandbox environment.
Everything included in Core services plus…
Extra fast first reply times within 2 hours
Extended support availability (7am – 8pm local time, Monday – Friday)
Instant Customer Support Callback (within minutes) or scheduled as per your availability, from a few minutes up to 10 business days
8 account owners and one sandbox environment
25% discount on further professional services (e.g. integration or product services)
Simplify How You Get Support With ’Find Answers’
Get the help and all the support you need quickly and in a central place. “Find Answers”, our in-product support area, gives you fast access to all support resources in one place, including 500+ Help Center articles, 70 interactive tours and 30+ videos, and is available 24/7 in English, German, Dutch, French, Italian and Spanish.
Become Part of a Growing HR Community
Our supportive community of 10,000+ HR professionals across Europe provides you with valuable peer-to-peer support, keeps you up-to-date with our news and events and allows you to share feedback and questions about Personio.
Service-Level Agreements Premium Support:
For Premium Support, Personio provides a service level of 95% on a monthly average during support hours for requests regarding the product and its usage. Service Level is defined as the share of requests that Personio first replies to within two support hours ("Service Level").
Support hours are Monday to Friday between 7:00 am and 8:00 pm taking into account public holidays at the Munich/Dublin location (depending on customer's preference - must be chosen when ordering the service). For the Dublin location, the support language will be English. For the Munich location support languages will be English and German; other languages are subject to availability.
The two hours begin from notification by an Account Owner via the software (’Find Answers’) when contacting the Personio support team. Contract Owner may request monthly reports regarding the Service Level by contacting Personio's Growth Team via the software (’Find Answers’) for up to 12 months after the respective month. Personio shall provide such a report in a machine-readable format within 30 calendar days.
If Personio is in breach of the Service Level for a specific month, the Contract Owner may request a refund for such month (pro rata) within one year by contacting Personio's Growth Team via the software (’Find Answers’). In such a case, Personio will refund the fees paid for such month within 30 calendar days and the customer acknowledges that this shall be its sole and exclusive remedy in relation to the Service Level. Clause 12.2 GTC applies accordingly.