Customer support

Here for you, every step of the way

We’ve got your back – with a range of highly rated customer support options to help your HR team succeed.

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Here for you, every step of the way

Why 12,000+ customers choose Personio

4.4 / 5
4.4 / 5
G2 rating for customer support
4.5 / 5
4.5 / 5
Capterra rating for customer support
93%
93%
Customer retention
15k
15k
Members in our community

Explore our customer support options

Discover

Personio Voyager

Your passport to learn, connect and innovate – join our community of 15,000 other HR leaders, choose from 45+ courses and access 550 help articles in six languages to get quick support when you need it.

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Personio Voyager

Build

Professional Services

Navigate implementation with confidence. Customise your plan for quick setup or extra support. Implement yourself or let us help you. Choose add-ons like integrations, training and data migration support.

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Professional Services

Resolve

Customer Support

Receive help during office hours, request callbacks and access expert resources. Need more? Upgrade to get extended office hours, arrange scheduled callbacks, add account owners and get a test environment.

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Customer Support

Thrive

Customer Success Managers

Get the most out of Personio with personalised support from your own Customer Success Manager.* Enjoy dedicated guidance, regular check-ins and tailored training. Pick from live webinars or on-site workshops.

Read more about Customer Success Managers

*Available to customers with >200 employees

Customer Success Managers

Melinda Brooks Bray

Melinda Brooks Bray

CHRO, polaroid

polaroid

"Personio’s customer service was brilliant! Our customer success manager understood HR, was really responsive and I really had the feeling we would get good customer service."

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Here’s just a few topics we could cover...

  • How to supercharge your HR processes

  • Personio solutions in action

  • Upgrading you to Premium Support

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