Holistic Customer Service

Customer Success Management

Our Customer Success Management at Personio offers a customer tailored collaboration which is based on your individual needs. Your personal Customer Success Manager supports you in the implementation, the rollout as well as the everyday work with Personio.

Service Overview

One Dedicated Personio Contact Person
Your customer success manager is familiar with your company specific needs and supports you in implementing them.

Regular Feature Updates
Product updates as well as new Personio features will be personally presented to you and can be set up together.

Quota of On-Site Workshops
In the implementation phase as well as beyond we offer specific on-site workshops and trainings.

An onboarding tool ensures that the first day is professionally organized.
GDPR-compliant with an applicant tracking system

Why Customer Success Management

Project Planning with Your Customer Success Manager
Together we develop future goals and milestones, adapted to your individual time plan and resources.

Continuous Optimization of Your Personio Account
Ongoing support in the configuration and improvement of your settings ensures an efficient and sustainable account setup.

Minimizing the Risk of Knowledge Loss
With proactive monitoring and collected knowledge about your company specific processes we support you in reaching your goals.

Customer Success Management Project Plan

Project Plan CSM

What our Customers say

  • Our challenge: The integration of Personio in the complex structure of a medical care center. With the great support of the Personio Customer Success Management team the implementation went very smooth and without any problems. By that the employees got to experience the benefits of this pioneering HR software very quickly and are now managing their HR requests paperless and based on an access role matrix.
    Jürgen Brickwede
    Head of Care Management and Clinical Excellence - Sanecum Group
  • Thanks to our Customer Success Manager the implementation process has been done in an easy and agile manner. Her help and suggestions have made the process a walk in the park.
    Javier Richarte
    People First Global Director - Daufood
  • “With our Customer Success Manager we were able to integrate and align HR processes of several heterogeneous companies in Personio. Through effective and solution-oriented collaboration, our account is optimised continuously.”
    Kathrin Junk
    HR Generalist - Leonine Holding GmbH
  • Our Customer Success Manager (CSM) is always very responsive and supportive. We particularly like the Customer Success Manager's willingness to dig into our issues to try to find the best solution for them even if the solution is not simple or quick. Another remarkable aspect of CSM is the feeling that our requests are always taken into consideration in terms of future product development and new releases.
    Pasquale Scordo
    PMO - facile.it
  • “The regular exchange with our Customer Success Manager enabled us to plan the project in a structured way for a smooth implementation. In daily challenges we always find quick solutions because our Customer Success Manager is familiar with the account settings and our corporate culture.”
    Leonie Klamberg & Nadine Boländer
    HR Manager & Senior HR Manager - Lucht Probst Associates
Teamfoto KAM

Contact us

You want a holistic customer service and project management that enables an individual and sustainable account setup? Please get in touch to get to know more!

Customer Support
+49 (0) 89 1250 10 03

Not a customer yet?
+49 (0) 89 1250 10 04