Customer Success Management for holistic customer service

Customer Success Management at Personio

Personio’s Customer Success Management team consults and guides you in a proactive and strategic partnership based on your individual needs and situation. Your personal Customer Success Manager provides a unique and customized service from day one of your HR-journey with us: Accompanying you from implementation, to growth over to long-term success with Personio – in German, English and Spanish.

Our Hollistic Approach

Strategy vs. Support

Our CSMs provide strategic advice to their customers. They support you in digitising your HR processes by questioning the status quo and offering Best Practices, drawn from their long-term HR experience.

Proactive vs. Reactive

Our CSMs are specialised to proactively guide customers towards reaching the jointly agreed project milestones through structured and efficient collaboration.

Personalised vs. Standardised

Our CSMs see themselves as an extension of your team and tailor their advice and solutions diligently to meet the individual needs and requirements of your company.

Our Customer-Centric Services

Implementation
Individual implementation, Kick-Off-Meeting, Best Practice Sharing

Strategic cooperation
Milestone planning, Feature Updates, Roadmap Updates

Ongoing optimisation
Account Reviews, Workshops (On-demand), Annual Reviews

A Reliable and Experienced Partner

With Personio’s Customer Success Manager, you get a coach, project manager, strategic HR consultant and product specialist at your side who focuses on improving and digitising your HR processes and helping you achieve lasting success with Personio.

The profile of your Customer Success Manager

Several years of experience in digitising HR and people processes
Best Practices and expertise from implementation projects
Consulting and guiding large customers (up to 2.000 employees)
Personio product expert
Proactive and solution-oriented

Over 12,000 Happy Customers

To ensure that Personio offers you the greatest possible added value, we exchange ideas with our clients every day. This is what they say about working with us and our HR software.

All case studies

"Through company mergers and acquisitions, VertiGIS is now represented internationally in more than 20 locations. During the phased implementation of Personio in the various countries, we experienced optimal guidance from our Customer Success Manager, which enabled us to make our daily business even more automated, flexible and efficient."

Frank Bröse

VP Global HR & Talent, VertiGIS

"Wir wachsen sehr schnell, daher kam Personio genau zur richtigen Zeit. Die Implementierung hat sehr gut geklappt – es ging schnell und einfach. Ich würde gerne den Customer Success Service hervorheben. Wir fühlen uns in jeder Phase durch unsere ‘super’ Customer Success Managerin betreut."