Having the right onboarding process, and onboarding software, in place means you always make the best first impression possible. After all, you only get one chance to make one. So, you should make it count.
Overall, getting new employees off to a good start is equally important for both the employee and the company. To ensure long-term retention of new employees right from the start, you need to take a strategic approach to onboarding (click here to read more about developing a proper ‘onboarding concept’).
The following article provides HR and other managers with guidance and a helpful, complimentary checklist for ensuring that the first few days run smoothly and that nothing critical is overlooked.
Before the Employee Starts – Organizational Tasks
The First Day on the New Job – It’s the Little Things That Count
The First Week at Work – Team and Tasks
After the First Week of Work – Solicit Feedback
After Four to Eight Weeks – Establish Processes
Building Your Onboarding Process: Before Employees Start
As an HR manager, you can help new colleagues to quickly settle in and feel comfortable. The entire onboarding process should be streamlined and successful, often with the help of HR software, so that new joiners to your company have a completely seamless experience from day one.
Here are some of the common things worth covering in the onboarding process…
Have all contractual formalities been taken care of? Have access rights been clarified? Does the new employee have the necessary work attire? These types of questions should be addressed a minimum of one to two weeks before a new colleague starts.
Does the new employee know when and where to arrive? Does he or she know the essentials of what to expect? This all should be communicated in advance over email (click here for some helpful new employee introduction emails).
All colleagues involved in the onboarding process should be provided with all necessary information. In fact, they should be aware of their respective ‘to-do-lists.’
This would typically include secretarial, office management, and IT personnel. It might also be worth considering including mentors who will provide support during the employee’s first few days on the job.
Ideally, the new employee will arrive on the very first day to a fully functional workplace. Ensuring that everything is in place will require a certain degree of lead time. So, preparations should be made well in advance. This includes:
- Access to the building should be functional from day one. This frequently requires procuring a new entry code or having a new key made.
- Each employee should be provided with their own computer, which will have to be newly set up when staff members change or when new equipment is purchased. Please remember to take the delivery time into consideration when purchasing new equipment.
- The same is optional for a company mobile phone and a company car.
- Workplace/seating in general: Does the new colleague have an assigned place? And, do they also have a monitor, chair, keyboard, and mouse? Do they have something to write with and on?
- The information needed for data access must be generated at an early stage, including passwords, access rights, and invitations to use certain tools. This way, new colleagues can set up their virtual workspace on the first day. This will save a lot of time in the onboarding process.
- Do additional licenses for certain programs need to be purchased for the new employee?
Seamless Processes with Onboarding Software
Improve coordination during the onboarding process with Personio and keep track of progress without having to intervene.
Invite the new colleague to upcoming meetings. If possible, arrange appointments with the most important people they will be interacting with (in both their own and in other departments).
Does the new colleague need additional training in a specific area? This training should be booked before the start of employment so that the training period for particular topics is not delayed.
If a new employee is coming into a position that did not previously exist, responsibilities will often be redistributed.
The team leader is responsible for communicating this in detail to the current employees. As part of the onboarding process, the HR manager in charge should double-check to make sure that any potential resentment toward the new colleague is avoided.
The day before the new employee starts, you or one of your colleagues can purchase a little gift to celebrate their start in their new working environment. It could be chocolates, a small bunch of flowers, or something along those lines. You can read below about why this particular point belongs to a successful onboarding experience.
The First Day of the Onboarding Process: It’s the Little Things That Count!
On the first day, you should show appreciation for your new colleague by arriving promptly. It often happens that a new colleague will arrive punctually at the office, but the person assigned to help them is still in a meeting or unavailable.
To spare your new colleagues the typical Monday morning chaos, and to carve out sufficient preparation time for yourself, simply allow them to begin work that day an hour later than usual.
The little welcoming gift has, hopefully, been taken care of before the new employee’s first day of work (see above). Now, its effect can be allowed to unfold.
From the first second they arrive, little niceties like this enhance your new team member’s sense of belonging. They will also remain a pleasant memory. Ultimately, small gestures can have a large impact.
To get off to a good start, we recommend that you arrange a small introductory get-together.
Of course, this doesn’t mean that the entire company has to be waiting in the new person’s office on the first day. However, the colleagues they will be directly working with should introduce themselves and clarify their areas of responsibility.
This will make it easier for your new colleague to establish contact. It will also reduce any hesitance they may feel in asking someone directly for help.
Having lunch together with colleagues from the same department on the first day of work strengthens the sense of community in an organization. It also creates a basis of trust for working together in the future.
Checklist For a Structured Onboarding
Use this checklist to plan the onboarding of new employees and make sure that they can be productive from day one.
The First Week at Work: Team & Tasks
Onboarding Process Preview:
To make it clear how things will run over the coming days or weeks, the onboarding process should be fully explained to the new employee. This can also be aided by streamlined onboarding software, too.
When helping new colleagues orient themselves, be sure not to overwhelm them by only providing verbal information. Give them as much written documentation as possible.
If your HR software has an onboarding feature, then set up tasks and reminders. Click here to learn more about how HR software can help throughout the onboarding process.
Supervisors should review the new job responsibilities with the employee and communicate their expectations. On the other hand, it is also important that employees be allowed to clearly express their expectations for the next few weeks.
This way, misunderstandings can be avoided before they occur and an enjoyable working atmosphere can be created.
From the beginning, the new colleague should be integrated into existing projects. At the beginning, having exciting initial activities can inspire an employee’s enthusiasm for the company.
If there are SOPs (Standard Operating Procedures) associated with the new employee’s work, these must be carefully read and signed before certain activities are performed.
To give the new employee a clear picture of what happens where and who is responsible for each department, a tour to all of the other departments should now be conducted.
Tip: For companies with more than 30 employees, a photo gallery on the intranet or a photo wall in the office where new employees can see is a great help.
A detailed product presentation is an essential element of onboarding. Especially for colleagues from non-product-related areas, such as accounting, it is important that they know which products/services the company offers.
If several new colleagues are starting work on the same day, this type of presentation also offers a great opportunity to get to know people from other departments.
What are the corporate goals and what strategies are being followed to pursue them?
Be sure that your goals are clear to your new employee: for example, share what you want to achieve in the next quarter and let them know precisely why their contribution will make a difference. These goals should then also be reflected in the employee’s target agreement.
Knowing which values are important to the company is crucial to helping new employees identify with their employer. This is especially true if the new colleague is coming from a different corporate environment (click here to read our definitive guide to corporate culture).
For example, if they have moved from a start-up to a large corporation, the new environment can be quite different from their previous experience. Here, too, it will be important to pay attention to the little things, such as:
- Do we sometimes go for lunch together?
- Are smoking breaks permitted?
- What about working from home?
Make sure to explain the values that apply to all employees equally. And, in some cases, ensure that your onboarding software also has the opportunity to communicate these things through various documents and materials, too.
It can often be difficult for new colleagues to integrate themselves into existing ‘employee groups.’ Nothing is worse than having to eat lunch alone during the first week of work because, once the first day is over, no one takes responsibility for the new employee.
Make sure your team includes the new colleague at lunchtime and that a sense of togetherness always develops.
After the First Week of Work: Soliciting Feedback
Gather First Impressions:
Solicit input from your new employee. What positive or negative observations did they make during the first week? The longer you work in a company, the more you get used to the way things work there. This always includes both positives and negatives.
During the first week, your new employee will have to process a multitude of impressions. Give information a little at a time rather than all at once. By the end of the first week, at the latest, the new employee should know/have everything they need. This would include such things as vacation guidelines, working hours, lists of abbreviations, etc.
After Four to Eight Weeks: Establishing Processes
If, after the first few weeks on the job, there is no review of the employee’s experience, then even the best onboarding process is of little value.
It is crucial that, after a pre-determined period of time, a feedback session is held with new colleagues, and that this process is repeated regularly. This can often be aided by onboarding software.
This is not just so that you can evaluate your new employee’s conduct and work, but also so that they can openly give you feedback about their first impressions of the company.
If several colleagues from different departments all start work on the same day, you can promote interdepartmental networking by organizing a joint lunch date a few weeks after they have started.
The awareness of a common start date makes it easier for colleagues to stay in touch. This, in turn, nurtures an even more positive working environment.
Best Practice: How Onboarding Works at Mailchimp
Every year, around 200 new employees go through onboarding at Mailchimp. That is why assigned ‘Employee Integration Associates’ ensure that every new person feels welcome. And, that they have all the resources they need.
Some of the highlights of this program include:
- A tour through all of the most important offices/locations
- Chats with two of the co-founders
- Complimentary lunches
Speaking of lunch – no one should have to eat alone. That’s why, in the first week, individual people go to lunch with new colleagues to help them feel welcome.
Before new employees start, they fill out a list of their favorite snacks, colors, hobbies, etc. The team then uses this information to set up their workspace.
Managers also send greetings on postcards and take new colleagues to informal meetings. This helps them integrate more quickly and seamlessly.
Onboarding lasts for one week. Before the start of their first workday, new colleagues receive an email letting them know what will take place during this time.
At the end of the week, they review their experience with the Employee Integration Associate and share their opinion on how things went.
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