Operations Analyst - Data Focus (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

This role requires 3 days per week in the office and is based in Berlin, Dublin or Munich.

Executive summary

The Operations Analyst within the Central Operations team in CX Operations is responsible for

providing strategic and operational support to all functional areas within our Customer Experience (CX) department, including Support, Professional Services, and Payroll Operations.

As an Operations Analyst, you will partner with CX Business Partners, CX leadership, and the CX Business Lead to provide data-driven insights, manage strategic projects, and run and drive improvements to critical business operations. You will be a subject matter expert for your area of specialization (data) and partner with cross-functional teams to translate business requirements into scalable solutions.

Role objectives

The key objectives of the Operations Analyst role are the following:

Implement and manage intake processes for cross-functional departments
Identify and document requirements for data products
Implement data products in collaboration with partner teams
Identify and provide process enhancements and improvements
Develop, approve, and scale the creation of technical, data, and business requirements for large-scale initiatives and ad hoc CX needs
Partner with business leaders to set realistic targets, build and maintain accurate forecasts, and establish accountability frameworks
Scale data access and literacy across CX
Serve as cross-functional stakeholder manager for CX (with Data, Systems, PTECH, COO Office)
Collaborate with CX Business Lead on regular business rhythms and one-off investigations/deep-dives

Job description

Candidate profile

[Must have] University degree or relevant work experience
[Must have] Fluent in written and spoken English, and ideally German or one other European language
[Must have] Must be at ease operating in a small, dynamic, fast growing team, able to be self-sufficient with a can-do attitude and ability to hold oneself accountable
[Must have] Passion and proven experience around continuous improvement of processes, efficiency, value, and quality
[Must have] Outstanding and effective interpersonal skills; strong communication skills both verbal and written
[Must have] Ability to prioritize and manage multiple tasks efficiently
[Must have] Critical thinking, conflict-resolution and problem-solving skills
[Must have] Advanced data analysis skills (SQL + BI tools) and ability to synthesize insights into stakeholder-friendly narratives; AI prompting experience is a plus.
[Great to have] Proven experience in business planning, forecasting, and target setting (e.g., FP&A, BizOps, Strategy & Ops, Revenue Ops, or Performance Management roles)
[Great to have] Strong financial and metric fluency: ability to translate strategy into measurable KPIs/OKRs and define clear metric definitions, drivers, and guardrails.

Position expectations

Consume and translate data from BI tools / CRM - Tableau, Salesforce, HubSpot, etc.
Deliver metric forecasts, financial/cost models, ROI analysis, capacity management, etc.
Create insight-driven presentations with simple visualizations that drive decision making
Work cross-functionally with numerous departments and other operations teams - Sales, marketing, systems, data, program management to execute key initiatives
Regularly present to senior stakeholders and distill complex topics into simple narratives that drive decisions
Create business cases using data to help prioritize business investments
Set up and execute project plans to coordinate multiple stakeholders and deliverables for critical department projects
Contribute to CX-wide initiatives - presenting updates, running subgroups, highlighting risks/success
Deliver ad-hoc, recurring analysis/performance reporting
Lead target setting, planning and forecasting exercises across CX teams

Measures of success

Contribution to operational efficiency metrics - revenue per employee, active productivity/efficiency gains, time saved from new process/automation, etc
On-time delivery of key projects
Stakeholder satisfaction metrics
Cost savings from process improvements: Measures the financial & time impact of implemented improvements
Data self-serve efficiency across business teams

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
- Make an impact on the environment and society with 1 Impact Day per year
- Receive generous family leave, child support, mental health support, and sabbatical opportunities
- We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.