Team Lead, Integration Services (d/f/m)

Customer Experience
Full Time
Munich
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Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

About the role

As the Team Lead for Integration Services, you will redefine how Personio packages, sells, and delivers Integration Projects and services. The role is pivotal at the heart of our customer journey to help customers adopt Personio as the HRIS hub of their ecosystem. Reporting to the Senior Director of Professional Services, you will operate as a player-coach: managing a team of integration specialists across Europe, advising key customer engagements, and aligning your portfolio with Personio’s strategy. Successful outcomes include fulfilling increasing customer demand for Integrations, innovating service delivery with AI and developing A+ talent.

Candidate profile

  • 8+ years in integration engineering/technical consulting/professional services within SaaS; 2+ years mentoring or leading consultants/engineers

  • Strong hands-on integration background: APIs/REST, ETL/data mapping, webhooks vs polling, auth (OAuth2/SAML/SCIM), reliability (retries, idempotency, rate limits), AWS/cloud awareness

  • Commercially minded: experience creating packaged services, pricing tiers, SoWs; accountable for utilization, services revenue, and advisory project opportunity conversion

  • Confident customer-facing leader: pre-sales ride-alongs, scoping workshops, exec updates; credible stakeholder management across Sales/CS, Product Partnerships, and Security

  • Builder of repeatable standards: templates, runbooks, QA/observability practices; able to unblock complex delivery while coaching the team

  • Strong people manager: driver of performance culture, high commitment to team development and has ability to inspire

  • Nice to have: HR/Payroll/Identity experience; German language a plus

Key responsibilities

  1. Services portfolio and packaging

    1. Own the Integration Services portfolio. Define scoped packages, deliverables, and pricing tiers by complexity

    2. Create clear, sales-ready collateral (battlecards, FAQs, scope boundaries) to make offerings easy to position and sell

    3. Establish guardrails for in-house vs. partner integrations execution based on complexity, risk, and ownership model

  2. Commercial execution and conversion

    1. Partner with Sales/CS to increase attach and convert assessments/discovery into paid engagements; own visibility on utilization, services revenue, and opportunity conversion

    2. Participate as a player-coach in pre-sales: frame solution options, set expectations, and structure SoWs for predictable outcomes

    3. Reduce discounting by standardizing packages and leveraging reusable blueprints for recurring patterns

  3. Delivery excellence and operational standards

    1. Set standards for quality, security, and observability across Advisory/Build-With engagements: runbooks, error handling, logging/metrics, change control, and documentation

    2. Coach the team on scoping accuracy, risk management, and stakeholder communication; ensure crisp handovers and governance

    3. Drive a quarterly metrics cadence for utilization, throughput, CSAT/quality, and issue resolution; iterate methods and templates continuously

  4. Delivery models: define and execute advisory vs. Build & Host strategy

    1. Advisory/Build-With: scope, consult, and co-develop integrations that are operated by the customer or partners

    2. Build & Host (managed) opportunities: identify where Personio can own code/infra/support, define decision criteria, SLAs, and pricing, and pilot with tight controls

    3. Document and enable the build-vs-partner framework so Sales/CS can confidently position each model

  5. Partnerships and ecosystem collaboration

    1. Work with Product Partnerships to evaluate partner-led delivery across segments; align on co-selling, certification, and delivery playbooks

    2. Feed structured insights to Product/Partnerships on high-demand integrations and friction points to influence roadmaps and marketplace strategy

Measures of success

  • Commercial outcomes: growth in services revenue and attach; increased conversion from discovery/assessments to paid engagements

  • Utilization and delivery: higher team billable utilization; predictable project delivery with strong CSAT and reduced rework

  • Portfolio clarity: packaged Integration Projects and ETL offers with clear scope/pricing adopted by Sales/CS

  • Strategic impact: Personio positioned as the HRIS hub in key accounts; validated criteria and initial pilots for Build & Host where beneficial

  • Team health: high engagement and progression; consistent standards across regions and engagements

    Why Personio

    Personio is an equal opportunities' employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations. Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

    • Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

    • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years

    • Make an impact on the environment and society with 1 (fully paid) Impact Day

    • Receive generous family leave, child support, mental health support, and sabbatical opportunities

    • We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.

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