Payroll Solution Specialist (d/f/m)

Payroll Sales & Operations
Full Time
Remote Germany
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Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

Mission

The Payroll Solution Specialist is at the forefront of delivering value-added services and enablement initiatives to customers and tax advisor partners through high-quality trainings, Payroll Usage Reviews, and other services. They act as a bridge between product functionality, payroll expertise, and customer needs. The role evolves across levels, from supporting delivery and documentation to leading strategic customer engagements and mentoring others.

Responsibilities

  • Independently deliver Professional Services and Enablement initiatives such as boot camps, trainings, and office hours

  • Own and regularly update internal documentation and content for specific modules

  • Act as a knowledge resource for Implementation, Support and other internal teams

  • Participate in service development and feedback loops with Product and Compliance

Tasks

  • Prepare, deliver, and evaluate customer-facing services and enablement sessions (boot camps, webinars, trainings, office hours)

  • Ensure accuracy and compliance in all training, documentation, processes and customer guidance

  • Translate complex payroll processes into engaging, scalable enablement formats

  • Gather and analyze feedback and metrics to drive continuous service improvement

  • Create, maintain and regularly update internal and external knowledge resources and e-learnings;

  • Document recurring customer patterns and proactively address root causes

  • Support improvement of service-related processes and documentation

  • Collaborate with cross-functional teams to anticipate and address customer needs

  • Assist other PayOps teams during peak periods as needed

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

  • Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

  • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years

  • Make an impact on the environment and society with 1 (fully paid) Impact Day

  • Receive generous family leave, child support, mental health support, and sabbatical opportunities

  • We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.


We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.

Apply now