60% more time each day to focus on people

“HR before Personio, in terms of its processes, was very time-consuming,“ shares Laura Mohan, HR Business Partner at Core. It was something that prevented the team from working strategically: “HR as a team within Core is very focused on our people, our engagement. But before Personio, in terms of just task-driven work, it was very manual and very laborious.” As the Core team got bigger (the growing business now employs nearly 350 employees), it became clearer that their system wasn’t meeting their needs: “Our old system, because of how non-digitised it was, became too open to human error.” 

And getting the right HR software solution in place has not only eliminated human error completely, it has also streamlined HR processes across the employee lifecycle: “By optimising and digitising with Personio, but it's allowed us to cut back on human error to almost 0%. It's improved efficiencies for everything around onboarding, offboarding, reporting, and then soon-to-be performance as well.” ​

• Error-prone HR system

• Manual, laborious and slow processes

• No time available for high-priority projects

Beyond the powerful automation, it was the consistent support that really impressed the team at Core, explains Nicole Grier, HR Generalist at Core: “Our Customer Success Manager, who we've dealt with so far, has been just fantastic to deal with. The communication is really frequent, and they’re always coming up with alternative solutions that work best for us as well.”

The on-hand support was an element of Personio that became obvious right from the start of Core’s initial onboarding process, but more on that below.

“The implementation process was actually seamless for us; it was great. Any questions that we had were always answered by our Customer Success Manager,” says Nicole.“Everything was really, really well-structured and planned out for us. Personio were also able to flex to our needs.” For example, if there were some weeks that the team at Core couldn't attend meetings or if they had to delay processes, “Personio were really, really flexible towards what we needed as a business when we were implementing the system.” 

When their Customer Success Manager changed, the team had a handover process “which was absolutely seamless.“ And their current Customer Success Manager (CSM) is “always on hand to answer any questions we have and approaches everything with positivity, a smile and a ‘nothing is too much’ attitude when it comes to dealing with us on the day-to-day.” Outside of answering any questions or issues the team have at any time, the team meets with their CSM fortnightly, where they get to catch up and have a chat about everything that's going on with the system.