A new level of employee experience with Personio Conversations

The beauty of Personio Conversations is that it bundles all requests centrally. ABOUT YOU’s HR team can then maintain an overview by updating request statuses and assigning them out to specific employees and projects. 

From there, respective HR employees find the requests relevant to them, process them, and can get support or approval from colleagues. Information about the requester themselves is provided from their Personio account, making it easy to craft personalised responses. Employees receive those responses from the central Personio Conversations dashboard, all from the exact channel where they made the request (whether via Slack, MS Teams, or email). 

Turning back to Marcel: "We initially wanted to set up a Jira board for employee inquiries. But when our Customer Success Manager introduced us to Personio Conversations, the decision was clear. Not only is the integrated feature easier for employees, it's also the more efficient and sustainable solution.”

Erika Werle, People Operations Manager at ABOUT YOU, helped manage the implementation of Personio Conversations: "It went smoothly and quickly. Together with our Customer Success Manager, we set up our teams, categories, and forms, and two months after the first meeting, we were already live." Taking those wide variety of inquiries on a host of topics, is game-changing for the HR team at ABOUT YOU. "We also use Personio Conversations for internal HR tickets, such as when we request employer certification from Team Payroll as Team People Operations," says Erika. 

It's readily apparent that Personio Conversations has improved communication with employees, but it also helped the communication between the four separate HR teams currently leveraging Personio Conversations. Erika puts it nicely: "We sped up processes, became more flexible, and gained more transparency." 

Marcel is also very happy with their new help desk solution: "Personio Conversations makes it easy for our employees to make a request to HR, while our People teams have increased their efficiency tremendously." Erika adds, "We are excited to further automate our HR with AI-Powered Answers. Soon, employees can have answers suggested to them based on their requests in an automated way, which may even solve questions immediately.”