Lead Account Management and Customer Success Benelux
Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
This role requires 3 days per week in the office and is based in Amsterdam.
As Lead Account Management and Customer Success for Benelux, you will lead and grow a high performing team of Account Managers and Customer Success Managers, owning both commercial performance and customer outcomes across a portfolio of strategic SaaS customers. You bring strong people leadership, outstanding commercial judgement, and numerical excellence. You will commit to a monthly Net Revenue quota and deliver it through renewals, expansion, and disciplined risk management, while ensuring customers adopt successfully and realise measurable value. This is a leadership role for someone who can align account management and customer success into one joined up lifecycle motion, with clear accountability and an exceptional customer experience.
Role Responsibilities: What you'll do
People leadership: lead, coach, and develop Account Managers and Customer Success Managers, creating a culture of clarity, ownership, and high standards
Net revenue performance: own Net Revenue performance by committing to and delivering a monthly NR quota through renewals and expansion, supported by rigorous forecasting and pipeline discipline
AM/CS operating model: define and run the operating model for how Account Management and Customer Success work together across onboarding, adoption, renewal, and expansion, with crisp handovers and role clarity
Execution cadence: establish a scalable team cadence including weekly forecast reviews, renewal and expansion pipeline sessions, account reviews, and quarterly business reviews
Customer health & Key accounts: Oversee customer health and churn risk, ensure success plans translate into measurable outcomes and renewal confidence, and act as executive sponsor for key accounts with senior stakeholders.
Cross-functional & data-driven improvement: partner with Sales, Product, Support, and RevOps to remove friction and improve the customer experience, while tracking and improving core metrics (NR attainment, renewal rate, expansion rate, NRR, forecast accuracy, adoption, customer health).
Role Requirements: What you need to succeed
Leadership experience: ~ 3 years of leadership experience, with a proven record leading customer facing teams in SaaS, ideally spanning both Account Management and Customer Success or closely connected functions
Commercial & negotiation skills: Strong commercial capability with demonstrated success in renewals and expansion, including negotiation, value based selling, and handling complex commercial cycles
Forecasting & numerical excellence: Numerical excellence and confidence working with targets, forecasting, reporting, and performance management, translating insight into action and accountability
Quota-carrying mindset: A quota carrying mindset and the ability to commit to a monthly NR quota and deliver through structured execution
Strategic customer management: Experience managing strategic customers in multi stakeholder environments, with credible executive communication and stakeholder management
Operational rigor & regional fit: ability to build repeatable playbooks, cadences, and processes that create predictable outcomes; experience working with customers in the Benelux region, with fluent English required; Dutch is a strong advantage
AI & Innovation Mindset: forward-thinking existing business leader with a genuine interest in applied AI and continuous improvement
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
