Team Lead, Content Developer (d/f/m)
Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
This role requires 3 days per week in the office and is based in Munich, Berlin or Dublin.
The Role: How You'll Make an Impact at Personio
As the leader for product release-related Content Development, you will help drive both the strategic and operational success of our help center content, ensuring customers and employees can make the most of our software. You’ll also define process and quality standards, as well as create content that directly drives successful product adoption for our customers.
This role sits at the intersection of people leadership and content development. Your primary focus will be leading and developing the release-focused Content Developer team, but you will also stay connected to the work itself, writing and editing German-language help center content as a regular part of the job. We’re looking for someone who leads well and builds content well, and who doesn’t see those as separate career paths.
You’ll own the process and quality standards for release-related content, work closely with Product Management, CX Operations, and Release Management, and be accountable for how the team performs and develops over time. Native-level German writing is a core requirement, as is a genuine track record of managing and developing people.
Role Responsibilities: What You'll Do
Team Leadership and Development
Manage the Content Developer team directly, including regular 1:1s, goal setting, performance conversations, and ongoing coaching
Build a team environment where people have clarity on expectations, room to grow, and real ownership over their work
Handle capacity planning and workload allocation across release cycles
Identify each person’s development needs and follow through on them
Content Development
Write and edit help center articles and content as an active contributor, not just an editor of others’ work
Own the content quality and style standards for the team and keep them current
Work directly with product managers, UX, and support teams to gather accurate, timely information for content production
Lead content development for major product releases from kickoff through publication
Customer Communication
Collaborate with partner teams on the creation and delivery of educational content across all channels, including help center articles, newsletters, video tutorials, and in-app notifications, tailored to the needs of our international customer base
Cross-Functional Collaboration
Serve as the main point of contact between Product Management and CX Operations for content alignment, making sure what the team produces reflects where the product is actually going
Process and Operations
Work with Product Operations, Release Management, and other teams to improve how the release process runs, so the team consistently has the right inputs to do good work
Maintain and improve internal documentation so workflows are clear and new team members can get up to speed quickly
Shape the longer-term strategy for educational content, not just day-to-day execution
Quality and Standards
Partner with other team leads to define and maintain documentation quality standards across product releases
Use clear KPIs to track what’s working, identify what isn’t, and communicate results to stakeholders
Role Requirements: What You Need to Succeed
At least 3 years of professional experience in documentation, help center content, knowledge management, or a comparable field
Direct people management experience, including goal setting, performance conversations, and coaching on an ongoing basis
A track record of staying hands-on as a writer or content developer while managing others, in practice, not just in principle
Native or near-native German writing proficiency. This is a core requirement. Excellent English is also required for internal collaboration.
Strong analytical skills and comfort working with KPIs to understand and communicate the impact of the team’s work
Structured working style with good judgment on prioritization, especially under tight deadlines or shifting release timelines
Strong communication and stakeholder management skills across teams you don’t directly control
Familiarity with agile environments and basic project management practices
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
