MOCO Museum

From vacancy to full team: how MOCO Museum streamlined their recruitment process with Personio

Industry: Museums, Historical Sites, and Zoos

About the company: MOCO Museum makes art accessible to everyone. From historic locations in Amsterdam, Barcelona and now London, MOCO brings together modern, contemporary and street art in a way that inspires and connects. Diversity, creativity and inclusivity are central – both in the collection and within the international team. With an innovative approach and a strong mission, MOCO offers visitors worldwide a unique art experience.

Katalina Charalambous

Head of Human Resources

The challenge: A new museum, a completely new team

Imagine you're about to open a new location. And not just any location, but the largest one to date – in the heart of vibrant London. How do you ensure that you recruit the right people in a short time? A team that not only matches the energy and diversity of your organisation, but that you can also assemble quickly and efficiently? This was exactly the challenge facing Katalina Charalambous, Head of HR at MOCO.

"Having the right system meant we could focus on finding the right people rather than worrying about logistics." – Katalina Charalambous, Head of HR MOCO Museum.

MOCO Museum, known for its innovative view of modern and contemporary art, has the mission to make art accessible to everyone. To bring that mission to life in London, an entirely new team had to be built in a short time – a team that breathes MOCO's vision. "We didn't want to compromise on who we are," says Katalina Charalambous. "Diversity isn't just something we support – it's woven into who we are, and that starts with the composition of our team. The mix of people from different nationalities, backgrounds and orientations makes MOCO dynamic and creative." But finding so many people in such a short time who truly fit that culture was a significant challenge – and that called for a new approach to the recruitment process.

“"Opening our third museum in London was an enormous task for HR, because we had to build a completely new team that aligned with the energy and creativity of MOCO." – Katalina Charalambous, Head of HR MOCO Museum.”

Maintaining control over growth with a streamlined recruitment process

MOCO Museum is a strong brand, and Katalina generally doesn't worry about the number of applications coming in. "When I heard we were opening the museum in London, I thought: how are we going to manage all those applications without losing overview?" Katalina explains. The recruitment process was outdated: endless emails, chaotic spreadsheets and a lack of personal contact with candidates. The previous way of recruiting left little room for scalability or personal attention. This had to change.

The recruitment process as a catalyst

The opening of MOCO Museum London required a completely new team – and a much more efficient recruitment process. The recruitment process was anything but scalable. With Personio, data was centralised, communication automated, and everything became clear and organised. Katalina emphasises that Personio made the difference. "What could have been an overwhelming recruitment process became smooth and efficient. Since we've been working with Personio, we're completely focused on the future."

The collaboration with Personio proved to be a partnership where personal attention and advice were central. The recruitment process now revolves around people – not emails, folders and management stress. "At Personio, it's not just about the product or service. It's about you as a user being successful," Katalina concludes.

Curious about Katalina Charalambous's full story and the role Personio played? Be inspired by how MOCO Museum turned their international challenge into an opportunity for sustainable growth. Watch the full video below.

Customer Success Story: Moco & Personio

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