Customer Success bei Personio

Our Team

Your Customer Service

Our Personio Customer Service team in Munich is always happy to provide you with personal support, whether to answer your questions about using the software or to hear your feedback. You can reach us at any time by email or telephone. Have a look at our performance indicators and service process.

Our Helpcenter provides you with direct access to all relevant information about our software at any time, while our regular webinars allow you to further familiarize yourself with selected product functions in an interactive way.

Our Service Managers


“The Personio Service Team is one of the best I could ever imagine. The work we do and the customer inquiries we receive are challenging, which is precisely why it never gets boring.”

Customer Service Manager


“My best experience so far? A customer called back to say thank you after I resolved his support ticket quickly.”

Customer Service Manager


“We work very closely with the Development and Product teams. Our ongoing exchange ensures that the product knowledge we have as service managers is always up to date.”

Customer Service Manager


“I’ve worked in service for over two years now, and I’m still learning more and more about the product every day. It’s fun to see just how far we’ve been able to develop the software over such a short period of time.”

Teamlead Customer Service

multilingual customer service partners in Munich

percent of our customers rate our response to service requests as good or very good

hours is the average response time for written requests

minutes is our average callback time

Solicitudes de servicio - Personio Customer Service

Personio Customer Service

Here's What Our Customers Say

  • Teresa Degischer Foto
    “Your customer service is the best!!!”
    Teresa Degischer
    Head of HR - Studydrive GmbH
  • Irma Kummer
    “I have been working with Personio since the spring of 2016 and cannot recommend it highly enough. It isn’t just the tool that’s great, it’s also the exceptional Customer Service team, who are always available, always supportive, always patient and professional. There isn’t a question they don’t have a friendly, competent answer to. You’re the best! Keep going, and many thanks!”
    Irma Kummer
    Senior HR Manager - CrossLend GmbH
Teamfoto KAM

Key Account Management

You want holistic customer service and project management that enables an individual and sustainable account setup? Please get in touch to get to know more!

Book Your Personal Web Demo

Learn Everything about Personio During Our Free 30-Minute Live Demo

We walk you through the Personio software with your specific needs in mind and determine together whether Personio is the right HR tool for your organization.

Victoria Röper Portrait - Personio

“Having a webdemo is the perfect way to find out if Personio suits your needs.”

Sales @ Personio

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