Our Team – Your Customer Service

As Personio’s Customer Service Team in Munich, we ensure that you receive the exceptional service you deserve. We’re there for you whenever you have questions, encounter problems, are confronted with any other challenge, or would like to give us feedback on our software.

Personio Implementation

Our Services at a Glance

The Personio Help Center
Helpful information to answer your questions – our Help Center gives you 24/​7 access to all relevant information about our software.

We offer a number of live demonstrations ranging from 10 to 30 minutes in length to explain Personio’s functions with practical, informative examples.

Personal Customer Service
You haven’t found the answer to your question in our Help Center? Our service managers will be happy to assist you by telephone or email between the hours of 9:00 am and 6:00 pm (CET). Take a look at our service performance indicators below…

Interactive In-App Tours
Our interactive In-app Tours provide you with step-by-step guidance for the different functionalities available in Personio, and support you in setting up your account in line with your company’s specific requirements.

Tutorial Videos
Our 3-5 minute tutorial videos will help you get set up in Personio, and give you an overview of its most important features. You will find the tutorial videos in the respective Help Center articles.

Personio Community
A knowledgeable and supportive HR community that allows you to connect with other HR professionals, stay up-to-date with Personio news and events, and share your feedback and questions about our software. Join the Community today!


Customer Newsletters

We'll always keep you up to date via our customer newsletters: Get optional updates on new features in Personio, exclusive customer offers, as well as invitations to customer events, user studies and / or beta tests.

9.6 out of 10 points

what our customers give us in customer satisfaction surveys.

2.5 hours

the average time we need to answer your written questions.

14 seconds

the average waiting time for all incoming calls.

Personio Support Hub

​Information about all software functions​

With our Support Hub, we have created a central area that combines a wide range of information and makes it directly accessible.

Visit the integrated Help Center for detailed information about each area, find out when new features become available to you, take an interactive tour through the settings for the various functions, or send our service team a message whenever you need competent support on a specific issue.

Teresa Degischer Foto

Your customer service is the best!!!

Teresa Degischer, Head of HR - Studydrive GmbH
Irma Kummer

I have been working with Personio since the spring of 2016 and cannot recommend it highly enough. It isn’t just the tool that’s great, it’s also the exceptional Customer Service team, who are always available, always supportive, always patient and professional. There isn’t a question they don’t have a friendly, competent answer to. You’re the best! Keep going, and many thanks!

Irma Kummer, Senior HR Manager - CrossLend GmbH

Over 5,000
Happy Customers

To ensure that Personio offers you the greatest possible added value, we exchange ideas with our clients every day. This is what they say about working with us and our HR software.

Customer Success Management

Looking for holistic support and strategic cooperation? Contact us and learn more!

Teamfoto_Customer Success Management

The online Personio Community

Our service and networking community all about Personio and HR topics. Ask any question and get support from other Personio experts and our own staff.

Haven't Found What you Were Looking for?

We’ll be happy to help! Just send us a message with your questions, and we’ll get back to you as soon as we can.