Customer Service Personio

Our Team

Your Customer Service

As Personio’s Customer Service Team in Munich, we ensure that you receive the exceptional service you deserve. We’re there for you whenever you have questions, encounter problems, are confronted with any other challenge or would like to give us feedback on our software.

Our Services at a Glance

The Personio Helpcenter
Helpful information to answer your questions – our helpcenter gives you 24/​7 access to all relevant information about our software.

Webinars
We offer a number of live demonstrations ranging from 10 to 30 minutes in length to explain Personio’s functions with practical, informative examples.

Personio Academy
The ​​Personio Academy​​ learning format provides you and your colleagues with an opportunity to expand your knowledge about Personio so that you are able to use your HR operating system more effectively every day.

Personal Customer Service
You haven’t found the answer to your question in our Helpcenter? Our service managers will be happy to assist you by telephone or email between the hours of 9:00 am and 6:00 pm. Take a look at our service performance indicators:

9.6 out of 10 points

is what our customers give us in customer satisfaction surveys.

2.5 hours

is the average time we need to answer your written questions.

14 seconds

is the average waiting time for all incoming calls.

Personio Support Hub

​Information about all software functions​

With our new Support Hub, we have created a central area that combines a wide range of information and makes it directly accessible.

Visit the integrated Helpcenter for detailed information about each area, find out when new features become available to you, or send our service team a message whenever you need competent support on a specific issue.

You haven't found what you were looking for in our Self-Service Content?

We’ll be happy to help! Just send us a message with your questions, and we’ll get back to you as soon as we can.

Personio Customer Service

Here's What Our Customers Say

  • Teresa Degischer Foto
    “Your customer service is the best!!!”
    Teresa Degischer
    Head of HR - Studydrive GmbH
  • Irma Kummer
    “I have been working with Personio since the spring of 2016 and cannot recommend it highly enough. It isn’t just the tool that’s great, it’s also the exceptional Customer Service team, who are always available, always supportive, always patient and professional. There isn’t a question they don’t have a friendly, competent answer to. You’re the best! Keep going, and many thanks!”
    Irma Kummer
    Senior HR Manager - CrossLend GmbH
Teamfoto KAM

Key Account Management

You want holistic customer service and project management that enables an individual and sustainable account setup? Please get in touch to get to know more!