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We Are Customer Experience

    Customer Service

    What We Do

    As the Customer Experience team, we help our customers improve their people strategy and processes through Personio. It’s our job to help them understand the Personio product, collect their feedback, drive their growth, and take their HR processes to the next level. We aim to provide long-term value and high satisfaction to our customers.

      Customer Service

      This Is Us

      In Customer Experience, more than 180 colleagues work together to provide the best experience for our customers. We do this through a variety of roles and teams: Implementation Managers turn new customers into Personio experts; Customer Service Representatives deal with inquiries and solve problems; the Growth team helps our customers to thrive; Customer Success Managers take care of our biggest customers, and the Customer Engagement and Education team helps us reach our customers with the best content. And each of these roles and teams are supported by the CX Enablement team!

        Customer Service Team Members
        Testimonial Background

        Why You Should Join the CX Team

        Being surrounded by people who are smart, out-of-the-box thinkers is the best part of my job. The empathy of the team and the solutions oriented culture are great, and I also really love being exposed to customer contact every day. My customers are a great source of knowledge!

        Alba

        Alba

        Team Lead Customer Growth - Southern Europe

        Since there are many different departments within the Customer Experience area, there are many chances to develop. And with Personio growing strong it’s clear that many opportunities will come up in the coming months and years. In my current team, different roles have already been created - I’m excited to see what will happen next!

        Marius

        Marius

        Senior Customer Growth Manager

        More About CX

        CX Mission

        As the Customer Experience team, our aim is to maximize Customer Value.

        What We Stand For

        We are our customers’ advocates. We help them to understand the product, give feedback, grow, and ultimately make their people processes more successful.

        Customer Operations

        Our Customer Operations teams are the core of making Personio’s mission a reality for our customers, and their aim is to continuously improve our customers’ people processes. First, Implementation Managers kick off the contact with our new customers by assisting them with the optimal account set up to match their business needs. They provide the needed know-how to use Personio successfully in their daily business and are building the basis for a long-term relationship. Additionally, in Customer Service, we ensure this success is maintained by providing the exceptional service our customers deserve. We are at the forefront when customers have questions.

        Customer Growth

        Our Customer Growth Managers drive customer expansion. They demonstrate how our customers can achieve added value to their people strategy and processes through Personio products. This way, the team is also responsible for the mission to maximize customer lifetime and prevent churn.

        Customer Success Management

        Customer Success Managers develop strategic relationships with our largest customers. In addition to being the main point of contact for their customers, they also partner with them to consult them on their people strategy and processes. This way they help them realize the success they look for in Personio.

        Customer Education and Engagement

        In Customer Education and Engagement, our goal is to educate, train and engage our customers, bringing them closer to Personio through different content channels. In addition to transferring information to our customers, we also make it available to our internal colleagues. This way we also support internal processes within the Customer Experience Teams.

        CX Enablement

        The CX Enablement team empowers and facilitates all other Customer Experience teams to focus on what is most important: our customers! CX Enablement provides our teams with the product knowledge, data, and insights they need and works to continuously evolve our processes as we scale. Additionally, they act as a liaison to Product and Engineering in order to promote the voice of our customers; to the Business Intelligence Team, to have a common data platform to work over; and to the Finance Team, to consolidate all our budget and planning activities.

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