Senior Engagement Manager - Professional Services (d/f/m)
Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
This role requires 3 days per week in the office and is based in Munich, London, Berlin, or Dublin.
The Role: How you'll make an impact at Personio
As Senior Engagement Manager for Professional Services, you will lead the DACH pre-sales services motion — working directly with Sales, prospects and customers to define the right implementation approach before contract signature. This means understanding requirements, recommending the appropriate services package, defining scope, estimating effort, and ensuring that what we sell can be delivered successfully.
This is a hands-on role: you'll personally lead complex scoping conversations, support customer calls, shape Statements of Work, and coordinate specialist input from Professional Services Team Leads and delivery experts where deeper product or implementation knowledge is needed. Beyond live deal support, you'll also help scale the model — identifying recurring questions, defining standard scoping approaches, and improving the guidance available to Sales, in partnership with a PS Operations Manager who owns intake workflow, reporting, enablement coordination and self-service infrastructure.
Success means giving Sales fast, credible, commercially sound support on complex opportunities, while reducing unnecessary dependency on Professional Services for standard scenarios.
Role Responsibilities: What you'll do
Own end-to-end pre-sales engagement: Lead complex Professional Services requests, discovery/scoping workshops, and customer calls for DACH Sales, translating requirements into a clear, commercially credible and operationally deliverable implementation approach.
Scope and package definition: Recommend the right services package, delivery model and support level; define scope, assumptions, exclusions, timelines, effort, and delivery roles for each engagement.
SOW ownership: Draft, review and approve Statements of Work for complex/non-standard engagements, and help Sales articulate delivery model, approach and expected customer responsibilities.
Primary PS-Sales partner: Act as the go-to Professional Services contact for qualified pre-sales opportunities—supporting complex questions, services positioning, implementation objections, proposal shaping and deal structuring; run regular deal clinics/office hours.
Non-standard requests and judgement calls: Advise on package exceptions and bespoke requirements, giving clear recommendations on what PS can support, what needs adjustment, and what shouldn't be committed to.
Delivery readiness and risk management: Ensure sold scope is clear, complete and aligned to delivery capability; identify risks/dependencies/capability gaps pre-signature; coordinate Team Leads and specialists to consolidate a single recommendation; ensure documented handover to delivery; review post-sale issues to strengthen the pre-sale process.
Commercial estimating and guardrails: Estimate effort, duration and role mix; apply pricing, packaging and margin guardrails; support discount/commercial exceptions within authority levels; escalate material risks to PS leadership.
Cross-functional balance: Balance customer needs against standardization, delivery capacity and long-term success, partnering with Finance, Operations and PS leadership on approvals or exceptions.
Scalable enablement: Spot recurring scoping patterns and turn them into standard guidance—defining content for playbooks, decision trees, templates and effort calculators with PS Operations; coach Sales on packaging, qualification, discovery and scoping.
Continuous improvement: Define where Sales can self-serve vs. needing Engagement Manager support, and use deal/request data to recommend and prioritize improvements to packages, guardrails and the pre-sales operating model.
Role Requirements: What you need to succeed
Experience & language: 8+ years in Professional Services, Solutions Consulting, Implementation, Customer Success or related customer-facing SaaS role; fluent German and English (written and verbal) required.
Sales partnership track record: Strong experience supporting Sales teams on complex customer opportunities, with proven ability to lead customer discovery and scoping conversations.
Translation and planning: Experience turning business and technical requirements into clear implementation plans.
Commercial acumen: Strong commercial judgement across effort estimation, services packaging, pricing and Statements of Work.
Judgement and balance: Ability to balance customer needs with delivery feasibility, standardisation and margin discipline.
Stakeholder credibility: Credibility with senior Sales stakeholders, customers and delivery teams.
Assertiveness: Comfortable making clear recommendations and pushing back on unrealistic customer or commercial expectations.
Cross-functional coordination: Able to coordinate input from multiple specialists without adding unnecessary complexity for Sales.
Process building: Experience building repeatable playbooks or processes from recurring customer and deal patterns.
Why Personio?
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities.
We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.
