Customer API Integration Specialist (d/f/m) - German Speaker

Customer Experience
Full Time
Munich, Berlin, Dublin
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Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role Introduction: “The Role”

Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.

At Personio, integrations are the backbone of how our customers automate, scale, and unlock value from their HR data. As a Customer API Integration Specialist (d/m/f), you'll design and deliver the technical connections that make Personio the central system of record for 15,000+ customers. You'll sit at the intersection of technology, consulting, and innovation, helping customers realize value faster while evolving our integration frameworks and tools in collaboration with Product, Engineering, and Customer Success.

This position is office-based (hybrid) in either Munich, Berlin or Dublin

Role Responsibilities: “What You’ll Do”

  • Integration Delivery: You partner with customers and internal teams to scope, design, and deliver seamless integrations between Personio and external systems (HRIS, payroll, identity, and productivity tools).

  • Technical Implementation: You build and troubleshoot API and SSO configurations, leveraging REST, GraphQL, SOAP, and webhook frameworks, while using automation platforms and AI-powered tools to accelerate implementation.

  • Customer Advisory: You act as a trusted technical advisor, translating complex requirements into simple, actionable solutions that deliver measurable customer outcomes and improved time-to-value.

  • Knowledge Building: You contribute to documentation, tooling, and knowledge-sharing that elevate the technical maturity of the Integration Services team.

  • Scalable Solutions (Senior): You develop and maintain reusable integration templates, SDKs, and connectors that accelerate delivery and improve consistency across the customer base.

  • Product Influence (Senior): You collaborate with Product and Engineering to identify integration trends, influence roadmap priorities, and improve platform capabilities.

  • Technical Leadership (Senior): You mentor colleagues on programming best practices and partner with the Integration Services Lead on technical decisions and standards.

     

Role Requirements: “What You’ll Bring”

  • Working Experience: You have 2-4 years (Professional) or 4+ years (Senior) of relevant experience in customer-facing roles in integration consulting or integration engineering.

  • Technical Foundation: You have a strong understanding of API ecosystems (REST, GraphQL, webhooks), data structures (JSON, XML), and working knowledge of at least one server-side programming language (Python, Java, Node.js, Go, etc.).

  • Communication Excellence: You have exceptional communication skills in English and German (business fluent or higher), able to simplify technical detail for business audiences and build trust across teams and customers.

  • Growth Mindset: You're resilient, adaptable, and motivated to continuously improve how we deliver value, with a passion for learning and applying new technologies.

  • Cloud & Architecture (Senior): You bring a basic conceptual understanding of DevOps concepts to support integration scalability and operational excellence.

  • Integration Tools (Nice-to-have): You have familiarity with iPaaS and automation platforms (Workato, Zapier, Make, etc.), cloud environments (AWS, GCP, Azure), or identity management standards (SSO, SAML, SCIM, OAuth).

  • AI & Automation Curiosity (Nice-to-have): You're curious about AI and automation, from using AI tools for data mapping and testing to identifying new ways to accelerate customer onboarding.

 

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations. Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

  • Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

  • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years

  • Make an impact on the environment and society with 1 (fully paid) Impact Day

  • Receive generous family leave, child support, mental health support, and sabbatical opportunities

  • We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.

Apply now