Senior System Integration Engineer (d/f/m)
Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
This role requires 2 days per week in the office and is based in Munich, Berlin or Dublin.
We empower Personio's decision-making with advanced analytics and strategic insights, while boosting productivity through systems improvement and automation. Be part of our transformative journey in HR technology, where your contributions will shape our data-driven future.
Our post-sales experience runs on a connected ecosystem of platforms — Zendesk, Skilljar, Gainsight (Insided), Salesforce, Qualtrics, and Workato — tied together by custom code and automation. As our Systems Integration Engineer (d/f/m), you'll own the health, evolution, and integration of this ecosystem, acting as the technical backbone for our Support & Customer Experience Ops team.
This is a hands-on role for someone who enjoys working across the full stack of a modern CX systems landscape: writing and maintaining custom code, administering SaaS platforms, building automations, and translating business problems into pragmatic technical solutions.
Role Responsibilities: What you'll do:
Own and evolve our custom code solutions. Maintain and extend Zendesk sidebar apps and our Voyager platform — the customer-facing home for our help center (Zendesk Guide), academy (Skilljar), and community (Gainsight/Insided) — including custom theming, embedded functionality, and cross-platform behavior. Contribute to our shared TypeScript/React codebases alongside the engineering team.
Administer and set the standard for our Zendesk instance. Create, update, and maintain ticket forms, fields, triggers, automations, views, and routing logic (including skill-based routing) to keep our support operations efficient and aligned with evolving team structures and processes. Act as the go-to authority on Zendesk configuration, driving best practices and standards across the team.
Build and maintain integration automations. Own key recipes/workflows that power our Support Hub, connecting Zendesk and Salesforce: this includes the API endpoints consumed by our engineering team (PTECH) to create, read, and update tickets across both systems — with request state persisted and surfaced back to customers — as well as automations that transfer tickets and cases between Zendesk and Salesforce. Extend and troubleshoot integration workflows across our platform landscape.
Support our Salesforce and Qualtrics footprint. Maintain Cases and their related Flows in Salesforce, and administer Qualtrics surveys and survey workflows — including distribution logic, embedded data, and automation-driven survey sends.
Partner with business stakeholders. Work with teams across the post-sales organization to understand business problems, propose technical solution options, assess implementation effort and trade-offs, and see solutions through from idea to delivery.
Keep day-to-day operations running. Handle access requests, bug reports, and smaller operational tickets, prioritizing effectively alongside larger project work.
Role Requirements: What you need to succeed:
5+ years of experience in a systems administration, integrations, or solutions engineering role, ideally within a support/CX or business systems environment.
Hands-on Zendesk administration experience (forms, fields, triggers, automations, routing), including experience building custom Zendesk apps and working with the Zendesk API.
Strong hands-on frontend experience with JavaScript, TypeScript, React, HTML, and CSS — maintaining custom Zendesk apps and platform theming, and contributing to shared frontend codebases alongside the engineering team; comfort reading and consuming REST APIs.
Hands-on experience with an iPaaS/automation platform (Workato preferred; Zapier, Make, Tray, or similar also relevant) — building and maintaining integration recipes, and working with webhooks and API endpoints.
Familiarity with Salesforce (Cases, Flows) and/or survey platforms like Qualtrics — or the aptitude to learn them quickly.
Strong stakeholder skills — you can take a vague business request, ask the right questions, scope a solution, and communicate effort and trade-offs clearly to non-technical audiences.
A pragmatic, ownership-driven mindset — you're comfortable balancing project work with operational tickets and knowing when a quick fix beats a perfect one.
Business proficient in English. German and any other European language are nice-to-have.
Why Personio:
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 Impact Day per year
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We follow an office-led, remote-friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.
