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In the Fast Lane with Clever HR

Industry: New Mobility

About the company: The start-up CleverShuttle is shaping the mobility of tomorrow. With its hydrogen and electric vehicles, the environmentally friendly carpooling service wants to make cities greener again. The young company has 1.300 employees at six locations.

CleverShuttle Lara Schweinebart und Viktoria Bechthold

Viktoria Bechthold
Human Resources Director

Lara Schweinebart
Senior HR Manager / Teamlead HR Administration

CleverShuttle Logo

The Challenge

Hydrogen-powered cars, e-scooters, smart carpools: The eMobility industry is on the upswing. The start-up CleverShuttle is stirring up the market with its environmentally friendly ride pooling model – so successful that in 2019 the number of employees tripled to 1,300. But while CleverShuttle stepped on the gas in business, the HR department realized how it was reaching its limits. “At times, we hired up to 120 new employees per month. With our slim HR team of initially only three employees, the administration was almost impossible to cope with,” says Human Resources Director Viktoria Bechthold.

The team’s coordination also became increasingly complex due to the strong growth. “In addition to our 1,000 drivers, there are now 200 employees in the head office and locations, plus the HR and recruiting teams as well as the HR managers who work directly at our six locations,” explains Lara Schweinebart, Teamlead HR Administration. A central HR solution was urgently needed to ensure that communication and personnel administration could run stringently and thus efficiently. Personio was already in use at CleverShuttle but the potential of the software was far from exhausted. So the question was: How could Personio be more optimally used to boost growth at CleverShuttle?

With up to 120 new employees every month, the administration with our small HR team was almost impossible to cope with.

Strong growth with a small HR team

Complex staff list

Difficult coordination and lack of process standardization



times more employees in one year

The Requirement

In order to achieve sustainable growth and standard processes for cross-company collaboration had to be established. Instead of maintaining and archiving Excel files in different storage folders, the six locations needed to work together in a central, fully networked solution.

At the same time, the staff wanted to reduce the administrative workload. The basis for this was secure role and rights management and the ability to clearly assign tasks and responsibilities. However, because the personnel structure of CleverShuttle has many special features, this was not enough. “We knew that a one-size-fits-all solution would not work for us,” says Viktoria. “Fortunately Personio was very cooperative and gave us the opportunity to help shape the functions that were important for us.”


Personio gave us the opportunity to help design the functions in the system.

How Personio Supports CleverShuttle

Since standardising HR management in Personio, the HR team has switched to the fast lane. The coordination of the individual locations has become much easier, documents such as the driver’s licence are uploaded to a central employee file and instead of sending contracts for review by three departments, one click is all it takes.
“In the past, onboarding and offboarding cost us a lot of time. With the templates we use now, we are much more efficient,” says Viktoria.

The extended reporting also pays off. “In every city in which we operate, we need a permit and have to show the authorities with figures that we are complying with the necessary requirements. So it helps if we can put together personnel evaluations simply and flexibly.”

Boundless administration no longer slows down the HR team of CleverShuttle. “Because most administrative HR processes now run automatically, we even have time for our heart’s desire,” explains Lara. To promote and develop employees, the HR team offers training programs and coaching. “But employer branding is also a topic that we want to actively address.”

Efficient onboarding with tripling the number of employees in one year

Flexible reporting

CleverShuttle's Favourite

Something that HR professionals no longer want to do without in everyday life? The answer comes like shooting out of a gun: “We especially appreciate the template function for mails, contracts, onboarding tasks and the possibility of mass uploads. We process 50 change contracts per month alone and save the most time with these digital everyday helpers”.

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