Tom (Junior Implementation Manager) & Jannik (Growth Manager Retention)

WE ARE
CUSTOMER
SUCCESS

# GET TO KNOW THE CUSTOMER SUCCESS TEAM

DJ's play at our office parties

customers are served by us

languages do we speak fluently

Amira (Customer Service Manager)

What we Do

At Personio, Customer Success is an essential part of our company culture, according to which all customer-facing teams work. The Customer Success teams enable our customers to understand the product, give feedback, grow, and ultimately unlock the full potential of HR teams.

Become part of us

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Teamlead Implementation Spain (f/m/d)

Madrid

Experienced, Full-time

Apply now

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Werkstudent Key Account Management (m/w/d)

Munich

Intern / Student, Part-time

Apply now

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Full Stack Developer (m/f/d)

Munich

Experienced, Full-time

Apply now

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Junior Payroll Operations Manager (m/f/d)

Munich

Entry level, Full-time

Apply now

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Payroll Operations Manager (m/f/d) - Growth Team

Munich

Experienced, Full-time

Apply now

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Werkstudent - Experience Manager In-App Content (m/w/d)

Munich

Intern / Student, Part-time

Apply now

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Payroll Researcher German market - Madrid (f/m/d)

Madrid

Experienced, Full-time

Apply now

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Teamlead Growth (m/f/d)

Munich

Experienced, Full-time

Apply now

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Working Student Systems Integrations (m/f/d)

Munich

Intern / Student, Part-time

Apply now

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Principal Product Expert (m/w/d)

Munich

Experienced, Full-time

Apply now

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Payroll Researcher (m/f/d)

Munich

Experienced, Full-time

Apply now

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Lohnbuchhalter (m/w/d) als Payroll Specialist

Munich

Experienced, Full-time

Apply now

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Teamlead Payroll Operations (m/w/d)

Munich

Leadership role, Full-time

Apply now

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Working Student Payroll Operations (m/f/d)

Munich

Intern / Student, Part-time

Apply now

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Junior Payroll Accountant (m/f/d)

Munich

Entry level, Full-time

Apply now

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Educational Content Manager - In-App Content (m/w/d)

Munich

Experienced, Full-time

Apply now

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Customer Success Manager (m/w/d)

Munich

Experienced, Full-time

Apply now

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Payroll Operations Manager (m/f/d) - Live Team

Munich

Experienced, Full-time

Apply now

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Key Account Manager (m/w/d)

Munich

Experienced, Full-time

Apply now

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Customer Service Manager (m/w/d)

Munich

Experienced, Full-time

Apply now

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Growth Manager (m/w/d)

Munich

Entry level, Full-time

Apply now

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(Junior) Customer Service Manager (m/w/d)

Munich

Entry level, Full-time

Apply now

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Intern Implementation (m/w/d)

Munich

Intern / Student, Full-time

Apply now

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Junior Implementation Manager (m/w/d)

Munich

Entry level, Full-time

Apply now
Show all

About us

Educational Content

As Educational Content Managers our main focus is to create and maintain informative, high quality content on various channels, such as the Personio Help Center. Through our content offers we are teaching our customers how to use Personio to its best and at the same time we support internal processes within the Customer Success Teams.

Growth

Growth Managers are responsible to focus on customer expansion. With the help of product demos we demonstrate our customers the variety and the added value of the different Personio products. Another important area of responsibility is to maximize customer lifetime. We ensure continuous cooperation through contract management. 

Implementation

As the first contact in Customer Success, the Implementation Team assists our new customers with the optimal account setup and provides them with the needed know-how to use Personio successfully in their daily business. This is how we lay the groundwork for a long-term relationship.

Key Account Management

As Key Account Manager you are the main contact person for your customers and responsible for all their concerns. For us, the personal relationship with our customers as well as their success in the daily work with Personio but also as HR organization are central. 

Payroll Operations

We qualify leads that are interested in our payroll solution and support them during the implementation. We take care of our test customers in their parallel month of payroll and finally close the deal. For existing customers we ensure a correct and in-time payroll as well as help them to improve their processes with our digital solution. 

Service

In Customer Service, we ensure that our customers receive the exceptional service they deserve. We are at the forefront when customers have questions, problems or other challenges to deal with. Our aim is to continuously improve our customers’ HR processes. 

Systems Integration

We are part of the CS Enablement team which is embedded in the business area of Customer Success. Our mission is to enable other teams inside Customer Success to accelerate their processes. We focus on providing accurate data and give it a business meaning, set and connect modern third-party tools, and use code to automate our processes.

CS Mission

The overall mission of the Customer Success team is to Maximize Customer Value.

What we stand for

We see ourselves as our customer’s advocates. We help them to understand the product, give feedback, grow, and eventually make their people processes more successful.

Melina (Teamlead Talent Acquisition - Business)

Any questions about
a position in
Customer Success?
Get in Touch

Melina Garber

Teamlead Talent Acquisition Business Recruiting
melina.garber@personio.de
Let’s connect on LinkedIn!