Tom

We Are
Customer
Experience

# MEET THE CUSTOMER EXPERIENCE TEAM

team members and counting

Personio customers

languages spoken

Amira (Customer Service Manager)

What We Do

As the Customer Experience team, we help our customers improve their people strategy and processes through Personio. It’s our job to help them understand the Personio product, collect their feedback, drive their growth, and take their HR processes to the next level. We aim to provide long-term value and high satisfaction to our customers.

Why You Should Join the CX Team

  • Since there are many different departments within the Customer Experience area, there are many chances to develop. And with Personio growing strong it’s clear that many opportunities will come up in the coming months and years. In my current team, different roles have already been created - I’m excited to see what will happen next!
    Marius
    Customer Growth Manager
  • Every day brings new challenges - no day is the same at Personio. I love how the variety keeps me on my toes!
    Lisa
    Junior Customer Service Manager
  • Being surrounded by people who are smart, out-of-the-box thinkers is the best part of my job. The empathy of the team and the solutions oriented culture are great, and I also really love being exposed to customer contact every day. My customers are a great source of knowledge!
    Alba
    Customer Success Manager
  • In Customer Experience Management I have the opportunity to develop my personal skills and grow in my tasks on a daily basis, all while learning from my great colleagues. As Personio continues to grow exponentially, I have no doubt new positions will develop regularly.
    Anton
    Associate Customer Success Manager
  • My favorite part of the job is simple, but true: Solving a complex issue/question and making the customer happy. This deepens my own knowledge and makes the customer happy - everybody wins!
    Kim
    Junior Customer Service Manager
  • What motivated me the most to join the implementation team in Spain was the good atmosphere and the great possibility of growth inside this team, since I joined it shortly after it was formed. It was something totally new for me and a great challenge to take on.
    Gissel
    Implementation Manager, Spain
  • What really excites me about my job is definitely the variety: I appreciate very much that I can participate in so many different tasks / projects.
    Krujane
    Customer Service Teamlead
  • I’ve already made the first step in developing my career at Personio by growing from a Customer Service to a Customer Solutions role. Our company culture and flexibility will allow me to further boost my development in the right direction.
    Miha
    Professional Solution Manager Service, Munich
  • I really like the technical as well as the social aspect of the jobs in Customer Experience: You are a bridge between the product and our customers. As a Junior implementation manager, your job is quite technical but you work with a lot of different people too which makes it really fun.
    Elisa
    Trainer Personio Academy

More About CX

Customer Operations

Our Customer Operations teams are the core of making Personio’s mission a reality for our customers, and their aim is to continuously improve our customers’ people processes. First, Implementation Managers kick off the contact with our new customers by assisting them with the optimal account set up to match their business needs. They provide the needed know-how to use Personio successfully in their daily business and are building the basis for a long-term relationship. Additionally, in Customer Service, we ensure this success is maintained by providing the exceptional service our customers deserve. We are at the forefront when customers have questions.

Customer Growth

Our Customer Growth Managers drive customer expansion. They demonstrate how our customers can achieve added value to their people strategy and processes through Personio products. This way, the team is also responsible for the mission to maximize customer lifetime and prevent churn.

Customer Success Management

Customer Success Managers develop strategic relationships with our largest customers. In addition to being the main point of contact for their customers, they also partner with them to consult them on their people strategy and processes. This way they help them realize the success they look for in Personio.

Customer Education and Engagement

In Customer Education and Engagement, our goal is to educate, train and engage our customers, bringing them closer to Personio through different content channels. In addition to transferring information to our customers, we also make it available to our internal colleagues. This way we also support internal processes within the Customer Experience Teams.

CX Enablement

The CX Enablement team empowers and facilitates all other Customer Experience teams to focus on what is most important: our customers! CX Enablement provides our teams with the product knowledge, data, and insights they need and works to continuously evolve our processes as we scale. Additionally, they act as a liaison to Product and Engineering in order to promote the voice of our customers; to the Business Intelligence Team, to have a common data platform to work over; and to the Finance Team, to consolidate all our budget and planning activities.

CX Mission

As the Customer Experience team, our aim is to maximize Customer Value.

What We Stand For

We are our customers’ advocates. We help them to understand the product, give feedback, grow, and ultimately make their people processes more successful.

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Show all
Melina

Questions about the CX team?
Get in touch!

Melina Garber

Teamlead Talent Acquisition – Business
careers@personio.com  
Let’s connect on LinkedIn!