Tom (Junior Implementation Manager) & Jannik (Growth Manager Retention)

WE ARE
CUSTOMER
OPERATIONS
& SUCCESS

# GET TO KNOW THE CUSTOMER OPERATIONS & SUCCESS TEAM

DJ's play at our office parties

customers are served by us

languages do we speak fluently

Amira (Customer Service Manager)

What we Do

As part of the Customer Operations & Success Team, you will help our customers understand Personio, collect feedback, drive customer growth and take HR processes to the next level! The long-term satisfaction of our customers is, therefore, your success!

Phillip, Julika & Selina

Your first job in Customer Operations
& Success

Do you want to lead customers to success with us? These tasks are awaiting:
  • Expert: You will become a product expert for Personio and technical consultant for various HR processes of our customers.
  • Maker: Even in stressful situations, you keep a cool head, prioritize and efficiently solve your clients’ requests.
  • Networker: You are right in the middle of the communication between different stakeholder groups (customers, product managers and sales), and responsible for successful cooperation between the departments

About us

Educational Content

As Educational Content Managers our main focus is to create and maintain informative, high quality content on various channels, such as the Personio Help Center. Through our content offers we are teaching our customers how to use Personio to its best and at the same time we support internal processes within the Customer Operations & Success Teams.

Growth

Growth Managers are responsible to focus on customer expansion. With the help of product demos we demonstrate our customers the variety and the added value of the different Personio products. Another important area of responsibility is to maximize customer lifetime. We ensure continuous cooperation through contract management. 

Implementation

As the first contact in Customer Operations & Success, the Implementation Team assists our new customers with the optimal account setup and provides them with the needed know-how to use Personio successfully in their daily business. This is how we lay the groundwork for a long-term relationship.

Key Account Management

As Key Account Manager you are the main contact person for your customers and responsible for all their concerns. For us, the personal relationship with our customers as well as their success in the daily work with Personio but also as HR organization are central. 

Payroll Operations

We qualify leads that are interested in our payroll solution and support them during the implementation. We take care of our test customers in their parallel month of payroll and finally close the deal. For existing customers we ensure a correct and in-time payroll as well as help them to improve their processes with our digital solution. 

Service

In Customer Service, we ensure that our customers receive the exceptional service they deserve. We are at the forefront when customers have questions, problems or other challenges to deal with. Our aim is to continuously improve our customers’ HR processes. 

Systems Integration

We are part of the CS Enablement team which is embedded in the business area of Customer Operations & Success. Our mission is to enable other teams inside Customer Operations & Success to accelerate their processes. We focus on providing accurate data and give it a business meaning, set and connect modern third-party tools, and use code to automate our processes.

CS Mission

The overall mission of the Customer Success team is to Maximize Customer Value.

What we stand for

We see ourselves as our customer’s advocates. We help them to understand the product, give feedback, grow, and eventually make their people processes more successful.

Become part of us

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Stella (Junior Talent Acquisition Manager)

Any questions about
a position in Customer
Operations & Success?
Get in Touch

Stella Haniel

Junior Talent Acquisition Manager
stella.haniel@personio.de
Let’s connect on LinkedIn!